Contact us

If you have any questions regarding Cuvierr, please write to us and we will get back to you as soon as possible.

At CUVIERR we respect and admire every single flair and personality. We believe that ART is one of the strongest component of our DNA that enhances and expresses our true nature and core values. By combining particular styles and charms with the supremacy of art creation, CUVIERR prides itself with designing and crafting timeless leather Fragments. Limitless and relentless combinations were matched in order to bring you the perfect products – alongside an unbreakable promise that - Our fragments were made with no compromise, wrapping brilliance and pure rooted passion. 

HERE TO HELP

Have a question? You may find an answer in our FAQ's.
But you can also contact us by emailing us at sales@cuvierr.com

OPENED

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 3:00 pm

FAQ

HOW DO I CONTACT CUVIERR CUSTOMER SERVICE?

Please visit our Contact Us page for full contact detail

HOW CAN I PERSONALIZE MY PRODUCTS?

To customize your product with your initials through heat embossing or hand paint, this can be done by visiting the “Design your Own” page on the website. You can select and preview your chosen characters and/symbols for each product before adding it to your basket. Please not that up to three characters and/or symbols can be personalized.In order to make a special one of a kind artwork customization, this can be done through the “Design your Own” page on the website, where a your instructions to your request can be shared and (if required) you can upload an image to help our artist process your request. Our Cuvierr team will review your request with 3 working days and will get in touch with you for approval and payment methods.

CAN I PLACE AN ORDER OVER THE PHONE?

Yes, our customer service team will be able to assist you by taking your request and guide you through the payment process.

WHY WAS MY CREDI/DEBIT CARD OR OTHER PAYMENT METHOD DECLINED AT CHECKOUT?

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

(A) The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type.

(B) Your credit card has not expired.

(C) Ensure that the billing address matches the credit card or payment method used for payment.

(D) Ensure you have supplied a correct three or four digit security number for the selected card or payment method.

HOW MUCH DUTY AND TAX WILL HAVE TO BE PAID? 

You will not be required to pay any import taxes or duties. For any further queries, please Contact Us.

CAN MY ORDER BE GIFT WRAPPED?

We offer a complementary gift wrapping service for all our customer that order any of our products. Your package will be wrapped with our unique Cuvierr material. This option can be selected at check out. If you have forgotten to select the gift wrap option and wish to have your product wrapped after checking out, you can Contact Us through email.

Here at Cuvierr we honor and support transparency, therefore we welcome you to get in touch with us for any queries or general feedback about our services or products, at your own convenience through a  phone call, mail or via email shown below. You may also contact us through the below detail for any business opportunities.

CONTACT DETAILS

To reach our online Client Assistants by email write us at sales@cuvierr.com | If you want to contact one of our Client Assistants by telephone please call +40 (730) 513 133

S.C Cuvierr Exclusive Retail S.R.L. | Str. Justitiei 23, Constanta, Romania.

WORKING HOURS

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 3:00 pm

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