Cùvierr Exclusive Retail is full heartedly committed to respecting and valuing your privacy and abide by the applicable regulations and laws to ensure that the personal data which have been provided to us is appropriately secure and processed suitably under the EU General Data Protection Regulation (GDPR).
Cùvierr Exclusive Retail is a limited liability company registered in Romania with company number J13/2323/21.08.2018 (referred to in this Policy as “we”, “us” and “our”).
(a) To ensure the appropriate security and functioning of our website, application and services, for example by eliminating the possibility of fraudulent transactions.
(b) To assess, evaluate and monitor customer patterns and develop a clear understanding of the interests and preferences of our main target audience so we can continually improve our products and services.
(c) To provide an elevated customer service and experience, incorporating a personalised website and Cùvierr updates related to products, events and services to ensure that they are more relevant to our customers’ particular preferences.
(d) To provide a continual compliance with relevant international laws, for example in maintaining the accuracy of our records and abiding by the GDPR.
PERSONAL INFORMATION GATHERED AND HOW WE MANAGE IT
CUSTOMER PROFILE INFORMATION AND ACCOUNT MANAGEMENT
During the registration or ordering stage you may be asked for the following information: full name, e-mail address, contact number, postal address, billing address, credit/debit card details and other payment information. We must bring to your attention that information may be obtained during the authentication or identity checks (as an example in connection to our regular fraud background checks when a purchase is made through our online store). We collect this information and use it to identify you as a customer or potential customer, to provide assurance to process your order, to dispatch your products, to process payments, to update our archives and to mainly manage your profile in our system under our terms with you. Providing Cùvierr with your personal details is generally voluntary but it may be that your order could not be processed and send you the order acknowledgement and dispatch confirmation emails if certain information is not provided.
Provided we have your consent or permitted under applicable law, Cùvierr may use certain information regarding the method or way you use our website or any in-store services to customisation our communications to you, adapt the content appearing on the Cùvierr website and how these are viewed to you and to individualise our services and communications to you and make them more relevant as well as enable you to experience the interactive features of our services.
Customers with online accounts, should acknowledge that we may if needed collect data about certain products you search online or purchase, where the purchases were made and other relevant information, on the basis of our legitimate interest within the meaning of Art. 6 para. 1 lit. f of the GDPR. We may also request to provide your gender and date of birth or fill out an online form about yourself, the product line preferences and your personal interests. Cùvierr uses user accounts and profile information to present you an elevated service in line with your preferences, including by identifying relevant services, product and events which may be of interest to you, individualising your experience with Cùvierr and to share information with you about purchases made in the past.
In agreement with GDPR Article 6, your information may also be used to contact you with regards to service-related matters, including, on certain occasions, to invite you to provide feedback on your one-on-one or online experience and to support you with any future purchases on our website, where permitted and in compliance with the applicable laws or if your consent is received.
Cùvierr may also use customer information for internal marketing analysis and demographic pattern studies, alone with non-personal details, to further understand, profile and track customer patterns in order to regularly enhance the brand’s products and customer service and apprehend the factors that may interest customers. This results in a more integrated and personalised shopping and interactive experiences to customers across the website.
We may extend information we collect about you with demographic and marketing information which we have obtained through affiliated third-party firms, in addition to other details which has been made available in the public domain or that we are, by law, permitted to be provided with, to ensure the accuracy of our data base, further enhance our understand of our key customer’s interests and preferences and elevate the quality and efficiency of our services to our customers. In the case where you no longer want us to use your personal information in such way, you can directly contact us at any time and request us to stop (refer to the “Contact Cùvierr” section below).
LOCATION AND DEVICE INFORMATION
Cùvierr may collect information in its own discretion about your connectivity method to the services on our website or any interactive content we may be providing. This includes the device used to connect to the website, the bowser, the location of the unique identifier of the device used such as an internet protocol address or a code. In the case of mobile devices location services, you can switch off the service through your location preferences whenever seen suitable.
The information gathered is used to ensure the suitable functioning and security of our website and social media pages, to enhance and optimise our services to you and further understand the effectiveness and usability of our content and services.
In browsing terms cookies are minute clusters of information which are provided to the device used when visiting a website or several applications and could also track information concerning your use of the website or application. Whenever you enter out website a cookie is sent out by our server to your device which permits us to recognise your device. In association with the identification numerals in the cookies with other customer details that you provide when for example you log-in to the website or link with our social media platforms, that will confirm to us that the cookie information relates to you.
Cookies are generally accepted by most web browsers. As a user you are able to alter the settings of your web browser to reject all cookies or to notify when a cookie has been sent out, nevertheless, specific features of our website may not be effectively implemented or disturbance may occur if you choose to disable or remove cookies.
Cùvierr uses Google Analytics, in compliance with the EU GDPR Art. 6 Para. 1 sec. f, on our website to gather valuable date related to the usability of the web features, and to incorporate useful product advertisements on other websites. To opt out of having your information used by Google Analytics you could visit https://tools.google.com/dlpage/gaoptout/
CUSTOMER SERVICE COMMUNICATION
DETAILS OF FRIENDS AND FAMILY
As part of our promotional offers (such that on social media platforms) we will be asking you to provide details or inform us about a friend or a family member or any person who you may have a personal relationship with and a direct two-way communications based on mutual interests or any other factors (Friends and Family) which may be in the best of your knowledge be interested in our products, platforms or websites. Information provided of your friends or family should only be given with their permission. Once your Friends and Family provide you permission to give us their information, only then we will use their information to provide relevant information about our products and services and nothing unrelated. We may or may not mention that you were the one who shared their information with us in our communication.
UNDERAGE USER PRIVACY
DIGITAL ADVERTISING AND ONLINE TRACKING
Cùvierr will mainly carry out ads in-house, however in some occasions we may employ third-party companies to generate ads and compile information anonymously when the website is visited. These third-party companies may utilize non-personal identifiable logarithms during your visit to the websites and other similar websites in order to provide relevant advertisements related to goods that may be of interest to you. These third-party companies usually utilize a cookie to gather this information. For more information about these advertising systems or to opt out you can visit www.networkadvertising.org (refer to the “Unsubscribe from Cùvierr updates” section below).
Unsubscribing and Receiving Updates from Cùvierr
CUVIERR EXCLUSIVE RETAIL UPDATES
Cùvierr Exclusive Retail can only send you product, services and events updates if your consent is obtained. If you have provided us with your consent, you can opt to withdraw from the service at any time by simply unsubscribing (see below “Unsubscribe from Cùvierr updates” section).
If you approve, our team will send you the latest Cùvierr updates through your selected communication method (e.g. by email, messaging service, post or call).
UNSUBSCRIBE FROM CUVIERR EXCLUSIVE RETAIL UPDATES
If you have previously signed up to join the Cùvierr family and receive updates regarding our products, services and events, and wish to no longer receive these, you may request our team to amend your preferences. You could unsubscribe either as specified in the concerned communication, e.g. by selecting the unsubscribe link which is located at the footer of the email updates, or by editing your online preferences. Cùvierr will respect your wishes and will stop sending updates once you proceed with the withdrawal within a reasonable period not exceeding 31 days of receiving your request in accordance with the EU GDPR Article 17and 18, allowing adequate time for the amendment to be administered. In the case that you opt out of receiving Cùvierr products, services, and event updates, we may still send out non-marketing communications, such as electronic mail regarding your account or recent purchases made by you from the website.
WHO HAS ACCESS TO YOUR INFORMATION
Cùvierr may provide your information to companies it has selected to manage its order dispatch service, courier company that may be used from time to time and other companies that may provide support services to Cùvierr, including website hosting affiliates. Cùvierr in compliance with the applicable law, may also share your information with other licensed companies selling or promoting Cùvierr products or services so that we provide you with an unprecedented customer experience. Furthermore, we may also share specific restricted information with entities who assist Cùvierr with various other services, such as, analysis customer activity and data in order to provide an insight on how to better our products, services, and apprehend what may or may not interest you and other customers and consumers. In such cases, Cùvierr will restrict to only giving companies information which is essential for carrying out their intended services and they are restricted to employ the information for other purposes. These companies would have signed an agreement to legally obligate them to use the information provided by us in the way we intended it to be used and as permitted by applicable laws.
PAYMENT PROCESSING AND FINIANCIAL PARTNERING ENTITIES
Any payment made on our website are directly processed through our certified payment solution providers. Once an order is made, you will directly provide your debit or credit card details to our providers who will process payments.
DISCLOSING LEGAL INFORMATION
Under certain circumstances, where permitted or enforced by applicable law or with your written consent, Cùvierr may disclose personal information of customers when requested by jurisdictional third parties in the intentions to abide and conform to any legal requirements, for the intentions of credit risk reduction, for the functions of obtaining legal advice, to legally comply with any regulatory process, to detect and prevent any fraudulent acts and/or defend or protect the property and rights of Cùvierr and any other members or affiliates of the Cùvierr group. In the case where we disclose any of your information for the reason of fraud prevention and credit risk reduction we will ensure that all steps reasonably compulsory to guarantee that it remains secure, shall be taken.
In the occasion where we or a part of our business undergo a necessary re-organisation or re-structuring or are sold/licensed to a third party, all personal information you have provided to us and hold about you may be transferred by law to that re-organised entity, third party or licensee.
DATA STORAGE AND TRANSFER
All the personal information provided by customers through the Cùvierr website is processed and stored on servers at the Cùvierr headquarters in Romanian.
Cùvierr may transfer collected information to other entities in the Cùvierr group, licensees, franchisees, joint ventures, other affiliate companies employed to promote and distribute Cùvierr products and services and to specific service providers who carry out functions on the behalf of the group, based in countries outside of Romania and the European Economic zone or your local residence where this information may be kept and processed in such countries.
CUSTOMERS PERSONAL INFORMATION RIGHTS
If you wish to exercise your customer rights with regards to the personal information that Cùvierr holds about you or would like to amend your preferences at any stage, please get in touch with our Customer Service Team at email@example.com. It must be noted that our team may request to verify your identity prior to providing you access to your personal information.
For customers with online accounts, you may also access, update or amend your personal information through logging to “My Account” on the official website and change your details as seen appropriate.
If for any reason you are unpleased with your experience with us or the response you receive from us, you can express your concerns to your data protection supervisory authority.
PRESERVATION AND ERASURE OF PERSONAL INFORMATION
Cùvierr will be keep information it’s servers as long as you remain as an active customer and for a duration of 60 months afterwards or otherwise required by applicable laws. Certain customer information will need to be retained even after a customer has closed or erased their accounts in order to implement our terms, for the prevention of fraud, to detect, issue or resolve legal claims and/or for suitable record keeping purposes. In addition, we will also keep a record of any stated request by you to stop receiving Cùvierr updates for the reason of ensuring we can continue to value your preferences and not contact you further. Cùvierr will erase or destroy your personal details in a manner which will prevent the possibility of restoration or reproduction.
SECURITY AND THIRD PARTY LINKS
Cùvierr will take suitable measures to safeguard your personal details from unintentional or unauthorized access, deletion, processing use or loss. Regrettably, Cùvierr does not have complete control over the security of information transmitted via the internet. Cùvierr takes full extent to protect your personal information, however the security of your personal information submitted cannot be guaranteed and any transmission is at your own responsibility.
Cùvierr however implements firm security features and procedures in attempts to prevent unauthorised access where possible. The personal information database may only be accessed by authorised persons in our organization, or our certified third party services partners (who require access in order to carry out the intended tasks indicated above) or other purposes which may be permitted or deemed necessary by the applicable law.
Customer information provided to Cùvierr on the website and online credit card transactions are transferred through a secure server employing Secure Socket Layering (SSL) encryption technology, in compliance with the GDPR. With the web key “http” found in the URL switches to “https”, the addition of the “s” indicates that the browser is in a secure address utilizing SSL; in addition, the browser used may display a pop-up message that will notify you that you are about to access a secure area or simply display a padlock image, depicting security. Encryption technology is integrated within our website to protect your personal information during the transportation of data. SSL encodes information used to process an order, such as your name, address, and credit/debit card number. It must be noted that e-mail is not encrypted and should not be considered as a secure means of sharing credit card information and Cùvierr is not responsible in any way if any such sensitive information is shared via e-mail.
CONTACTING CUVIERR EXCLUSIVE RETAIL